Returns & refunds

We do not accept returns, and we do not offer refunds or exchanges for change of mind, size or colour preference. Please check the size details and photos carefully before ordering, and message us on WhatsApp if you need help choosing.

Damaged or wrong item

If your parcel arrives damaged, or you receive a different product from the one you ordered, we will make it right. To qualify:

• Contact us within 48 hours of delivery on WhatsApp (+91 96453 71991) or by email (hello@pachwomen.com).

• Share a continuous unboxing video, recorded from before the parcel is opened.

• The product must be unused, unwashed and have all tags attached.

After we check the video, we will send a replacement. If a replacement is not available, we will refund the amount you paid to the original payment method (or by bank transfer / UPI for cash-on-delivery orders) within 7 working days.

Cancellations

You can cancel an order before it is dispatched by messaging us with your order number. Prepaid orders cancelled before dispatch are refunded in full within 5–7 working days.